Gladly Acquires Thankful and Introduces AI and Automation Customer Service Platform
Gladly has acquired AI-driven customer service company Thankful to integrate advanced AI and automation into its platform, aiming to enhance customer support by automating routine inquiries, reducing response times, improving satisfaction, and enabling support teams to focus on complex issues, thereby positioning itself as a leader in customer service technology.
Gladly Acquires Thankful and Introduces AI and Automation Customer Service Platform
July 13, 2023
Gladly has announced the acquisition of Thankful, a company specializing in AI-driven customer service solutions. This move marks Gladly's commitment to enhancing its customer service platform by integrating advanced AI and automation capabilities. The combined platform aims to provide businesses with more efficient and personalized customer support, leveraging Thankful's expertise in artificial intelligence to automate routine inquiries and streamline customer interactions.
With this acquisition, Gladly plans to offer a comprehensive solution that empowers customer service teams to deliver faster responses and improved experiences. The integration of Thankful's technology is expected to reduce response times, increase customer satisfaction, and allow support agents to focus on more complex issues that require a human touch.
The new AI and automation features will be available to Gladly's customers, enabling them to scale their support operations and meet the growing demands of modern consumers. This strategic move positions Gladly as a leader in the evolving customer service technology landscape, combining human-centric service with the efficiency of automation.